Global Hospitality Ambassador
Há 1 mês
Company Overview
Numa is a forward-thinking hospitality brand that redefines how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.
About Us
We're not just transforming the guest experience—we're revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
Job Description
We're seeking a Junior Guest Experience Agent to join our team in Lisbon, Portugal. As a key member of our Guest Experience Team, you will assist your colleagues in all general and individual guest requests (leisure and corporate) and manage all individual guest reservations across our European locations.
Key Responsibilities:
- Assist guests with leisure and corporate requests
- Manage individual guest reservations
- Work closely with Junior agents, internal key stakeholders, and other departments
About You
To succeed in this role, you'll need fluency in German and English (C1 level). Any additional language is a plus. Secondary studies and professional studies, ideally oriented to Business or Hospitality, are required. Previous experience in Customer Support in a fast-paced work environment and/or in the hospitality industry is a plus.
What We Offer
In exchange for your expertise, we offer a competitive salary of €25,000 - €30,000 per year, depending on experience, and a range of benefits including flexible spending, complimentary stays, and discounts on our stylish apartments. Join us in shaping the future of hospitality
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