Hotel Service Ambassador

Há 4 dias


Lisboa, Lisboa, Portugal Líbere Hospitality Group Tempo inteiro
About Us

Líbere Hospitality Group is a dynamic and agile organization that's redefining the alternative accommodation landscape in Europe. We're driven by a passion for innovation, technology, and exceptional guest experiences.

Our mission is to create smart buildings that delight our guests while pushing the boundaries of what hospitality can be.

Role Overview

We're seeking a skilled Hotel Service Ambassador to join our team. As a key member of our staff, you'll be responsible for delivering world-class customer service, ensuring seamless property operations, and upholding our commitment to excellence.

Duties and Responsibilities
  • Provide exceptional service to our guests, addressing their needs with precision and care
  • Maintain a proactive approach to building management, swiftly addressing any issues that may arise
  • Oversee linen inventory management, coordinating with external laundry services as needed
  • Efficiently track and return lost and found items to our valued guests
  • Assist with guest check-ins, onboarding processes, and ensure smooth transitions throughout their stay
  • Supervise supplier visits and effectively manage orders, fostering positive relationships with our partners
  • Collaborate with the cleaning team to prepare for guest arrivals, maintaining the highest standards of cleanliness and presentation
Requirements

To succeed in this role, you'll need:

  • Previous experience in the hospitality industry, preferably in a similar capacity
  • Exceptional communication and customer service skills, with a focus on creating lasting impressions
  • Ability to work independently and collaboratively within our dynamic team
  • Attention to detail, combined with strong organizational and time management skills
  • Strong problem-solving and decision-making abilities, enabling you to adapt to changing situations
Benefits

As a valued member of our team, you can expect:

  • A competitive salary: $45,000 - $60,000 per annum, commensurate with experience
  • Ongoing opportunities for career growth and development, tailored to your goals and aspirations
  • A supportive and collaborative work environment that prioritizes employee well-being and success
  • A commitment to work-life balance, acknowledging the importance of personal and professional harmony


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