Customer Service Experience Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About Phiture

We're a global technology and services leader powering the brands of the future. Our expertise lies in helping renowned companies improve their businesses with cutting-edge technology and integrated solutions across over 70 countries.

Our commitment to innovation has earned us numerous awards, including 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.' We pride ourselves on providing an environment where professionals can grow and thrive, with around 80% of our managers and leaders having been promoted from within.

Job Summary

We're seeking a skilled Customer Service Experience Specialist to join our team in Portugal (Remote). As a key member of our team, you'll play a vital role in ensuring that performance goals are met across all operations, focusing on delivering exceptional customer experiences through operational excellence, quality, efficiency, and customer journey improvement.

Key Responsibilities:
  • Assist viewers via phone and/or chat regarding their inquiries, providing timely and accurate responses to ensure seamless customer interactions.
  • Offer account and application support to viewers concerning software functionality, fostering strong relationships with customers and resolving issues efficiently.
  • Provide technical support and troubleshooting of system configurations and network settings, leveraging your problem-solving skills to resolve complex technical issues.
Requirements:
  • Possess a high level of English (oral and written) proficiency, enabling effective communication with customers.
  • Demonstrate passion for the entertainment and media industry, staying up-to-date with the latest trends and technologies.
  • Showcase excellent communication skills, empathy, and teamwork, building strong connections with colleagues and customers alike.
  • Have familiarity with digital streaming services and devices, allowing you to navigate the intricacies of modern technology.
  • Exhibit a positive attitude, flexibility, and adaptability, embracing change and contributing to a dynamic work environment.
What We Offer
  • A competitive salary: €25,000 - €35,000 per annum, reflecting your skills and experience.
  • Full-time contracts with indefinite terms, providing stability and growth opportunities.
  • The freedom to work remotely in Portugal, combining flexibility with a fulfilling career.
  • A bring-a-friend (referral) bonus program, rewarding your professional network for referring talented individuals.
  • Comprehensive training on company policies, project specifics, and emerging technologies, empowering your professional growth.
  • Career development programs, specialized courses, and language classes, catering to diverse learning styles and interests.


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