Customer Service Experience Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

About the Role
At Concentrix, we're looking for a Customer Service Experience Specialist to join our team in Lisbon, Portugal. This is an exciting opportunity to work with a global technology and services leader that powers the brands of the future.

What You'll Do
As a Customer Service Experience Specialist, you will assist clients via inbound calls, chat, or email in the after-sales process by answering customers' inquiries and/or attending to potential requests. Your primary goal will be to resolve product or service problems by clarifying the customer's complaints and providing accurate information that empowers them to make decisions. You will also listen to the customer's unique situation and acknowledge their needs, going beyond their service expectations so they will remember and share their great experience.

Your Qualifications
We're looking for someone with excellent writing and verbal communication skills, who possesses a high level of Spanish (written and oral) and fluent English (B2). You should be patient when communicating and solving issues, treat all data and personal information with confidentiality, and be proactive, self-motivated, and a great team player. If you feel you don't check every box, we still encourage you to apply.

What We Offer
In this role, we offer a competitive salary of approximately €25,000 per year, plus performance bonus opportunities. You will also receive full-time contracts with indefinite duration, which are negotiable depending on your experience and our client's needs. Additionally, you'll enjoy benefits like bring-a-friend referral bonuses, full paid training, career development programs, and language classes.

Company Overview
Concentrix is a global technology and services leader that powers the brands of the future. With operations in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions. We're proud to be recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.'

Contact Us
If you're looking to grow and be inspired, please submit your application today. We look forward to hearing from you


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