International Customer Service Specialist with a Passion for Health Supplements
1 semana atrás
We are the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements. Our organization is known for its innovative approach, commitment to excellence, and passion for making a difference in people's lives.
Job DescriptionWe are seeking a highly motivated and customer-centric Career Professional to join our Abroad Experience team as an International Customer Service Specialist. In this role, you will play a vital part in delivering exceptional service to our clients while promoting our products and services.
About You:
- You are fluent in German and have a strong affinity with health and nutritional supplements.
- You have prior experience in customer-facing roles and are comfortable working in a dynamic environment.
- You possess excellent communication and problem-solving skills, with a positive attitude and enthusiasm for learning.
Key Responsibilities:
- Ensure that 95% of customer issues are resolved efficiently and effectively.
- Maintain high standards of customer satisfaction by providing accurate information and resolving queries promptly.
- Monitor progress on key performance indicators (KPIs) and adjust strategies accordingly.
- Identify areas for improvement and implement changes to enhance the overall customer experience.
Requirements:
- Fluency in German language.
- At least 1 year of experience in customer service or a related field.
- Strong knowledge of health and nutritional supplements.
- Excellent communication and interpersonal skills.
Benefits:
In this exciting opportunity, you will enjoy a competitive salary of approximately $50,000 - $65,000 per annum, depending on your level of experience and qualifications. As a valued member of our team, you can also expect:
- A comprehensive benefits package, including medical insurance and retirement savings plan.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that fosters collaboration and innovation.
Location:
This is a hybrid working environment, offering the flexibility to balance remote work with regular office visits.
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