Customer Service Excellence Specialist
Há 1 mês
We're a global technology and services leader that powers the brands of the future. With over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.
About This RoleIn this full-time position in Lisbon, Portugal, you'll be part of our team ensuring performance goals are met across all operations, focusing on operational excellence, quality, efficiency, and customer journey improvement.
We offer career growth and personal development opportunities, including free training, cutting-edge technologies, and continuing support to succeed. About 80% of our managers and leaders have been promoted from within.
Key Responsibilities:
- Respond to inbound customer requests, documenting relevant case information.
- Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
- Collaborate with other technicians to resolve or properly close help tickets.
Your Qualifications:
- A high level of Spanish (written and oral) and fluent in English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Patient when communicating and solving issues.
- Proactive, self-motivated, and a great team player.
What's in It for You:
- Competitive salary and performance bonus.
- Indefinite contracts (negotiable depending on experience and client needs).
- Bring-a-friend (referral) bonus opportunities.
- Career development programs, specialized courses, and language classes.
We're an equal-opportunity employer, united as one team, one company globally, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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