Customer Excellence Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Bespoke Recruitment Limited Tempo inteiro
Job Summary

We are seeking a highly skilled Customer Excellence Co-Ordinator to join our team at Bespoke Recruitment Limited. The successful candidate will be responsible for delivering exceptional customer service, ensuring timely and efficient service fulfilment, and maintaining strong relationships with clients.

Key Responsibilities:
  • Manage customer queries, providing prompt and professional responses to ensure customer satisfaction.
  • Process customer orders, quotations, and returns in a timely manner, adhering to relevant SOPs.
  • Foster strong relationships with clients through active listening, empathy, and effective communication.
  • Maintain accurate records of customer interactions, including updates on orders and delivery status.
  • Collaborate with internal teams to resolve customer issues and provide seamless support.
Requirements:
  • Proven experience in customer-facing roles, with a strong understanding of customer service principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • SAP experience is essential for this role, with a solid understanding of CRM systems and practices.
  • Strong organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
What We Offer:
  • A competitive salary range of €34,000 - €38,000 per annum, depending on experience.
  • A generous 10% bonus scheme, recognising outstanding performance.
  • A comprehensive ER pension contribution and fully paid healthcare benefits.


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