Customer Experience Excellence Leader
4 semanas atrás
Catawiki, the leading online marketplace for special objects, is seeking a highly skilled Senior Customer Experience Specialist to join their Lisbon office. With a strong background in customer service escalations and social media, this individual will be responsible for handling complex cases while representing Catawiki with a deep understanding of their brand voice.
About the Role:
- Handle complex and escalated cases within the Customer Experience department, prioritizing customer delight and balancing business needs.
- Represent Catawiki on social media, ensuring timely resolution of complex cases and providing excellent customer experience.
- Communicate proactively with other teams to ensure seamless operations and identify opportunities for improvement.
- Take ownership of repeat contact cases and utilize all available methods to bring them to resolution.
- Review customer feedback requests against Catawiki's policies and respond to social media comments accurately representing the brand voice.
What You'll Bring:
- 2+ years of professional experience in a similar position or equivalent Catawiki knowledge.
- Bachelor's degree in Business Administration, Communication, Marketing, Customer Service Management, or a related field.
- Fluent in English and Dutch, comfortable working in a fast-growing environment.
- Available to work 40 hours per week, with a willingness to commute to the Lisbon office and work at least 2 days a week remotely.
Benefits:
- Health Insurance from day one, including dental coverage and access to multiple hospitals and clinics.
- Transportation costs covered by Catawiki.
- Work From Home allowance.
- A monthly Meal Card.
About Us:
Catawiki is a young and dynamic organization with over 800 team members from 50 nationalities. We offer a challenging role in a diverse, international, and fast-growing organization, regular fun activities, great secondary benefits, and hybrid ways of working between home and office.
Salary: €55,000 - €65,000 per annum, based on experience and location.
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