Customer Experience Specialist
2 semanas atrás
Catawiki is the leading online marketplace for buying and selling special objects. Our team of experts reviews and selects over 75,000 unique items every week, catering to a diverse range of interests and passions.
Job DescriptionWe're seeking a skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our customer experience department, you'll play a crucial role in ensuring our customers have an exceptional experience on our platform.
Key Responsibilities- Resolve customer queries and complaints in a timely and professional manner via various channels (email, phone, social media)
- MEDIATE between sellers and buyers to find mutually beneficial solutions
- Work closely with sales and experts to improve the overall customer experience
- Provide valuable feedback to improve our services
- Professional speaking and writing skills in French and English
- Strong analytical and critical thinking skills
- Previous experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center etc)
- Ability to quickly switch between various customer channels
- Ability to positively interact with your team and other departments
- Availability to work 32-40 hours per week
- Willingness to commute to our Lisbon office and work in the office at least 2 days per week
- Flexibility to work at least 2 weekends a month and some public holidays
We're committed to providing a competitive compensation package, including a gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You'll also enjoy health insurance, transportation costs, and a range of other benefits.
As a Catawikian, you'll be part of a dynamic and international team, with opportunities for growth and development. You'll enjoy a hybrid work model, with flexibility to work from home and in the office. We're committed to your wellbeing and offer a range of benefits, including a holistic wellbeing program and tailored learning and development opportunities.
We're an inclusive and queer-friendly organization, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
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