Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
About Catawiki

Catawiki is the leading online marketplace for buying and selling special objects. Our team of experts reviews and selects over 75,000 unique items every week, catering to a diverse range of interests and passions.

Job Description

We're seeking a skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our customer experience department, you'll play a crucial role in ensuring our customers have an exceptional experience on our platform.

Key Responsibilities
  • Resolve customer queries and complaints in a timely and professional manner via various channels (email, phone, social media)
  • MEDIATE between sellers and buyers to find mutually beneficial solutions
  • Work closely with sales and experts to improve the overall customer experience
  • Provide valuable feedback to improve our services
Requirements
  • Professional speaking and writing skills in French and English
  • Strong analytical and critical thinking skills
  • Previous experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center etc)
  • Ability to quickly switch between various customer channels
  • Ability to positively interact with your team and other departments
  • Availability to work 32-40 hours per week
  • Willingness to commute to our Lisbon office and work in the office at least 2 days per week
  • Flexibility to work at least 2 weekends a month and some public holidays
What We Offer

We're committed to providing a competitive compensation package, including a gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You'll also enjoy health insurance, transportation costs, and a range of other benefits.

As a Catawikian, you'll be part of a dynamic and international team, with opportunities for growth and development. You'll enjoy a hybrid work model, with flexibility to work from home and in the office. We're committed to your wellbeing and offer a range of benefits, including a holistic wellbeing program and tailored learning and development opportunities.

We're an inclusive and queer-friendly organization, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.



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