Customer Experience Expert for Special Objects
1 semana atrás
Catawiki is a leading online marketplace where you can buy and sell unique special objects. We offer over 75,000 items in auction every week, each reviewed and selected by our experts in various fields. Our team of hundreds of experts strives to provide an exceptional level of service to our customers.
We're an innovative, fast-growing scale-up with over 50 nationalities represented. Our mission is to become the world's most popular auction destination for special objects.
SalaryAs a Customer Experience Specialist at Catawiki, you can expect a competitive Annual Gross Base Salary of €20,500-€26,250, depending on your level, competencies, and overall experience.
Job DescriptionIn this role, you'll engage and delight our diverse customer base by solving complex challenges and managing disputes. You'll ensure customer queries are addressed and resolved promptly via various channels, including email, phone, and social media. Your goal will be to find solutions that work for both sellers and buyers, ultimately driving business growth.
This is a challenging role in a dynamic environment where no two cases are the same. You'll have the opportunity to learn and adapt continuously, working closely with our Sales and Experts teams. Your close customer contact will bring valuable feedback on improving our services.
Required Skills and Qualifications- Excellent communication skills in Dutch and English
- Strong analytical and critical thinking skills
- Ability to switch between customer channels quickly
- Previous experience in customer experience or a related field (hospitality, tourism, retail, call-center)
- Patient and empathetic approach to problem-solving
We offer a range of benefits to support your personal and professional growth, including:
- A competitive salary and bonus structure
- Health insurance from day one, with access to multiple hospitals and clinics
- Work-from-home allowance to help with household bills
- Commuting expenses covered by Catawiki
- Amazing office space in Lisbon's city center
- Hybrid work model with remote and activity-based working options
- Holistic wellbeing program, including employee assistance and wellness support
- Tailored learning and development opportunities
Catawiki values diversity and inclusivity, fostering a welcoming and empowered work environment. We encourage candidates from all backgrounds to apply and bring their unique perspectives to our table. If you're excited about this role, please submit your application with an English CV and cover letter.
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