Customer Experience Specialist
1 semana atrás
Catawiki is an innovative, pioneering online marketplace where customers can buy and sell unique objects. With over 75,000 special objects in auction every week, we strive to provide exceptional services to our buyers and sellers.
SalaryThe estimated annual gross base salary for this role is between €18,000 and €23,000, depending on level, competencies, and overall experiences.
Job DescriptionAs a Customer Experience Specialist at Catawiki, you will engage and delight our diverse customer base by solving complex challenges and managing disputes. Your main goal is to ensure that customer queries are addressed and resolved in a timely manner via various channels.
You will also mediate between customers in case of a dispute, finding solutions that work for both parties. This role plays a crucial part in Catawiki's success, as our customer experience specialists directly contribute to business growth.
Your close customer contact will bring valuable feedback on possibilities for improvements in our services. You will work closely with Sales and Experts, as well as other departments, to enhance the overall customer experience.
Required Skills and QualificationsTo succeed in this role, you should be motivated by providing excellent customer service. You must have strong communication skills in French and English, as well as analytical and critical thinking abilities.
Prior experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center) is preferred. You should be able to quickly switch between various customer channels, such as phone, email, and chat communications.
Additionally, you should be able to positively interact with your team and other departments. You must be available to work 32-40 hours per week and willing to commute to our Lisbon office for at least 2 days a week.
BenefitsWe offer a competitive package, including:
- A challenging role in a diverse, international, and fast-growing organization with over 50 nationalities;
- Regular fun activities, both on and offline, e.g., summer parties, boat rides, and team events;
- A holiday allowance and a fantastic pension plan paid for by Catawiki;
- Hybrid ways of working between home and office, suited to the team and individual responsibilities;
- A holistic wellbeing programme, including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support, and more;
- Tailored learning and development opportunities to support your personal and professional growth;
- Extra days of annual leave for work anniversaries at 3, 5, 8, and 10 years;
- Additional leave allowances for important life events, such as moving, engagement & marriage;
- Each year, Catawikians get an additional day's leave to Pursue their Passion;
Catawiki fosters an inclusive and queer-friendly work environment, committed to making every employee feel welcomed and empowered. We encourage you to bring your unique perspective to the table and join our mission to fulfill people's passions.
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