Expert Customer Experience Ambassador
1 semana atrás
Catawiki is a leading online marketplace where special objects are sold to collectors and enthusiasts worldwide. Our team of experts reviews and selects each item, ensuring a unique and authentic experience for buyers.
We're seeking a Senior Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our Customer Experience department, you'll be responsible for handling complex customer inquiries and providing exceptional support to ensure customer delight.
With 2+ years of experience in customer service escalations and social media, you'll bring a deep understanding of customer needs and the ability to balance business and customer requirements. Your expertise will help us maintain high standards of customer satisfaction and resolve issues efficiently.
Key Responsibilities:
- Handle complex customer inquiries via phone, email, or chat
- Provide timely and effective solutions to customer concerns
- Represent Catawiki's brand and values in all interactions
- Collaborate with cross-functional teams to ensure seamless issue resolution
- Continuously improve processes and procedures to enhance customer experience
Requirements:
- 2+ years of professional experience in customer service escalations and social media
- Bachelor's degree in Business Administration, Communication, Marketing, or a related field
- Fluent in English and French
- Comfortable working in a fast-growing and evolving environment
What We Offer:
- A competitive salary of approximately €45,000 - €55,000 per year, depending on experience
- Health insurance from day one, including dental coverage and access to multiple hospitals and clinics
- Transportation costs covered by Catawiki
- Work-from-home allowance and hybrid work model
- Monthly meal card and other benefits
About Catawiki:
- Over 75,000 special objects sold every week
- 10 million unique items sold to date
- Diverse, international, and fast-growing organization with over 50 nationalities
- Regular fun activities, holiday allowance, and pension plan paid for by Catawiki
- Holistic wellbeing program, tailored learning and development opportunities
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