Global Customer Experience Ambassador

4 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About the Role

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.

Job Description

A Global Customer Experience Ambassador will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms.

The ideal candidate will be responsible for:

  • Responding to customer inquiries in a timely and accurate manner
  • Identifying customer needs and providing assistance
  • Informing customers about new features, functionalities, and campaigns
  • Following up with customers to ensure their issues are resolved
  • Treating sensitive consumer contacts with professionalism and empathy

To be successful in this role, you will need:

  • Fluent spoken and written knowledge of English
  • Ability to adapt tone of voice to different brands and written channels
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the Nestlé industry
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities

In return, you can expect:

  • Competitive salary: €35,000 - €45,000 per annum, depending on experience
  • Annual bonus based on performance
  • Meal card
  • Flex benefits
  • Be part of the Nestlé Club and get discounts at several partners
  • Company laptop and other equipment according to professional needs
  • Medical support available at the office
  • E-learning courses and training programs to get you where you aim to be
  • Career progression and possibilities for international career


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