Customer Service Ambassador for Special Objects

2 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

At Catawiki, we're a unique marketplace for buying and selling special objects Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

We've sold over 20 million unique objects to date, and we're on a mission to become the world's most popular destination for special objects As a growing, diverse, and sustainable scale-up, we live by our core values:

Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers If these values resonate with you, we'd love to explore how you can join us on this exciting journey

**Role Overview**

You'll have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

**Key Responsibilities**

  • Resolve customer queries and complaints in a timely and professional manner
  • MEDIATE BETWEEN CUSTOMERS TO FIND A SOLUTION THAT WORKS FOR BOTH
  • Work closely with Sales and our Experts as well as other departments to improve the overall Customer Experience

**Requirements**

  • Professional speaking and writing skills in Italian and English;
  • Strong communication skills;
  • Strong analytical and critical thinking skills;
  • Prior experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.);
  • Able to quickly switch between various customer channels like phone and e-mail communications;
  • Able to positively interact with your team and other departments;
  • Available to work 40 hours per week;
  • Willing to commute to our Lisbon office and work in the office at least 2 days per week;
  • Flexible with working at least 2 weekends a month and on some public holidays.

**What We Offer**

In return, you'll receive a competitive salary ranging from €18,000 to €23,000 per year, depending on your level, competencies, and overall experience You'll also enjoy:

  • Health insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network;
  • A Work From Home Allowance to help with your monthly household bills;
  • Commuting between your home and our office is covered by Catawiki;
  • An amazing Office right in the centre of Lisbon.

**Why Work with Us?**

We're a global organisation that serves millions of customers across 80+ categories Our flat structure means every role has a broad scope that directly impacts both our customers and the business We foster an inclusive and queer-friendly work environment, committed to making every employee feel welcomed and empowered Join us and create a visible impact by working at scale



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