Customer Experience Optimization Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

About the Role

We are seeking a highly skilled Customer Experience Optimization Expert to join our team at Indie Campers. As a key member of our customer support operations, you will be responsible for driving strategic improvements in customer experience and operational efficiency.

The ideal candidate will have a solid background in strategy and consulting, with 5+ years of experience in customer support strategy, operations management, or consultancy. They must possess strong analytical skills, with the ability to leverage data to inform decisions and optimize support processes.

Your Key Responsibilities

  • Analyse customer support data to uncover trends, pinpoint challenges, and lead strategic improvements.
  • Research data and organisational feedback to develop business cases for improvement, balancing short-term OPEX impact with long-term investments.
  • Provide data-driven insights to improve customer experience and efficiency, while optimising support processes such as complaint management, refunds, and reimbursements.
  • Work on both short-term tactical improvements and long-term structural initiatives (such as operating models, platform, scaling, etc).
  • Implement process enhancements by collaborating with technical teams and monitor the success of these initiatives based on key performance indicators (KPIs).

Your Requirements

  • Bachelor's degree in Business Administration, Engineering, or other relevant field.
  • Proven track record in enhancing customer experience and driving operational efficiency.
  • Fluency in English is mandatory.
  • Excellent communication and collaboration skills, capable of effectively managing relationships with internal teams and external partners.

What We Offer

A competitive salary of around $80,000 - $110,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. This is an excellent opportunity to grow your career and contribute to the success of our company.



  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Customer Care AgentAt Abroad Experience, we're seeking a highly skilled and customer-focused Customer Care Agent to join our team at our European HQ in Zoetermeer. As the key contact person for European customers, you'll work closely with our team and the second line of support to provide exceptional customer service. Your duties will include handling...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    **Customer Care Role**OverviewAs a Customer Care Agent at Abroad Experience, you will be the key point of contact for European customers, handling incoming communications and contributing to improve customer satisfaction. Your duties include maintaining expert knowledge of our company products and services, providing vital insights of customer needs, and...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.About the RoleWe are seeking a highly skilled Network Optimization Expert to join our team in Portugal. As a key member of our team, you will be responsible for optimizing network performance and ensuring seamless customer experience.The successful candidate...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The OpportunityWe are seeking a skilled Digital Marketing Optimization Expert to join our team in Copenhagen, Denmark. As a key member of our international team, you will work closely with Account Leads to identify opportunities for improvement in our Premium clients' Ads campaigns.Your Key ResponsibilitiesImplement optimization solutions, building campaigns...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The OpportunityMultilingual recruitment company Snaphunt is seeking a skilled Digital Marketing Optimization Specialist to join its team in Copenhagen, Denmark. This role involves acting as an expert in Ads campaign optimization, working closely with Account Leads to improve results for Premium clients.ResponsibilitiesImplement optimization solutions,...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    At Job Squad, we are seeking a highly skilled Digital Marketing Optimization Expert to join our team.About the RoleAs a key member of our international team, you will act as an expert in Ads campaign optimization, working closely with Account Leads to find ways to improve the results of Premium clients.Key responsibilities include:Implementing optimization...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The RoleThe position of Digital Marketing Optimization Expert revolves around Ads campaign optimization. As part of a larger international team, the Marketing Optimization Specialist works closely with Account Leads to enhance the results of Premium clients. This role requires technical expertise, market knowledge, and the ability to collect, analyze, and...


  • Lisboa, Lisboa, Portugal Expert Gmbh Tempo inteiro

    Expert Gmbh is seeking an Italian-speaking customer service expert to join their team in Lisbon, Portugal. The primary responsibility of this role will be to provide exceptional customer support via phone and email.Responsibilities:- Respond promptly and professionally to customer inquiries and issues via phone and email- Provide accurate and detailed...


  • Lisboa, Lisboa, Portugal Expert Gmbh Tempo inteiro

    Discover a challenging role as an Italian-speaking customer service expert specializing in drone products at Expert Gmbh, our partner in Lisbon. This dynamic position requires prompt and professional communication with customers via phone and email to address inquiries and resolve issues related to drone products, features, and specifications.You will be...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    Job Title: Multilingual Customer Experience ExpertAbout the Role: We're seeking a talented multilingual customer experience expert to join our team in Malaga. As a Spanish and Italian speaker, you'll be the first point of contact for our customers, providing stellar service and support.Your Mission: Engage with our customers through various communication...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    At Job Squad, we are seeking a skilled Digital Marketing Optimization Expert to join our team in Copenhagen, Denmark, and Sliema, Malta. Our company specializes in recruiting Scandinavians, Dutch, German, and Finnish for various positions around Europe, with a mission to help people get great jobs abroad and feel safe in their transition to a new country.The...


  • Lisboa, Lisboa, Portugal Itrecruiter Tempo inteiro

    About the RoleWe are seeking a highly skilled Optimization Expert to join our team at Itrecruiter. This role involves improving network performance to deliver exceptional customer experiences.Job Description:Conduct planning and optimization activities for mobile networks (2G-5G)Analyze global market deployments to provide recommendations on features and...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    Company OverviewSnaphunt is a multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.SalaryWe offer a competitive salary of approximately €70,000 per year, including meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card, as well as performance bonuses and development opportunities.Job DescriptionAs a...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The JobThe main purpose of the role is to act as an expert in Ads campaign optimization. As part of a larger international team, the Marketing Optimization Specialist will work in close contact with Account Leads to find ways to improve the results of Premium clients. It is a very technical role where market knowledge and ability to collect, analyze and...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Job Squad is a leading recruitment company with offices in Copenhagen and Sliema. Our mission is to help individuals find great job opportunities abroad and settle into their new lives safely.The RoleWe are seeking a highly skilled Marketing Optimization Specialist to join our international team. As an expert in Ads campaign optimization, you will work...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The OpportunityWe’re looking for a highly skilled Digital Marketing Optimization Expert to join our team at Snaphunt. As a key member of our international team, you will work closely with Account Leads to drive results for our Premium clients.Key ResponsibilitiesDesign and implement optimization strategies for high-value advertising customersDevelop...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The OfferWe provide competitive compensation and benefits packages, including health insurance, life insurance, and a relocation package.We also offer a meal allowance, performance bonuses, and development opportunities.Our company culture emphasizes social events and teamwork.The JobThe main purpose of this role is to act as an expert in Ads campaign...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    About the RoleThe position of Digital Marketing Optimization Specialist is a technical and strategic role within our international team, focusing on Ads campaign optimization for Premium clients.We are seeking an expert who can work closely with Account Leads to improve results, leveraging market knowledge and data analysis skills to drive sales...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    About the RoleJob Squad is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, specializing in Scandinavian, Dutch, German, and Finnish recruitment. We aim to help individuals secure great jobs abroad and settle safely in their new country.The JobAs an expert in Ads campaign optimization, you'll work closely with Account...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The JobMultilingual recruitment company Snaphunt is seeking a highly skilled Digital Marketing Optimization Expert to join their team in Copenhagen. The successful candidate will work closely with Account Leads to optimize Ads campaigns for premium clients.Key ResponsibilitiesImplement optimization solutions to improve Ads campaign resultsCreate Keyword...