Customer Experience Solutions Expert

Há 5 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Estimate salary: €60,000 - €80,000 per year.

About the Role

We are seeking a highly skilled CUSTOMER EXPERIENCE SOLUTIONS EXPERT to join our team at Buscojobs Portugal.

The ideal candidate will have 5+ years of professional experience in consulting or customer success, with a strong understanding of support processes and infrastructure. They will be able to interface at Manager-Level with ease, possess excellent communication and interpersonal skills, and be fluent in German (both verbal and written) at an advanced level.

Key Responsibilities
  • Manage a portfolio of customers, demonstrating ongoing value to minimize churn and contraction across your book of business.
  • Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available.
  • Maintain product expertise across the Zendesk product line.
  • Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products.
  • Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work.
  • Collaborate in establishing world-class customer service policies, processes and standards.
  • Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations.
Requirements
  • 5+ years of professional consulting or customer success experience, ideally in a customer-facing role.
  • Good understanding of support process and infrastructure.
  • Excellent instincts and ability to interface at Manager-Level with ease.
  • Excellent communication, interpersonal skills, and eloquent writing skills.
  • Fluency in German (both verbal and written) at an advanced level is required.
  • Empathy and a unique ability to understand customer needs.
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal.
  • Passionate about customer service and how it can transform businesses.
  • Strong project management and relationship management skills, and an ability to multitask without getting frazzled.
Work Environment

This is a hybrid role, designed to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.



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