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Customer Experience Solutions Specialist
Há 1 mês
Reltio is a leading provider of AI-powered data unification and management capabilities, transforming siloed data from disparate sources into unified, trusted, and interoperable data.
We believe data should fuel business success. Our Connected Data Platform delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness.
Our values guide everything we do: Customer First, Better Together, Simplify and Share, Own It, and Always Better Than Yesterday.
Job DescriptionThis role provides expert technical support to high-value customers, resolving complex issues and proactively ensuring system health.
The Customer Engineer plays a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.
Key Responsibilities:- Handle complex technical problems for our customers, including technical configuration, workflow compilation, lambda code debug, integration, and JSON knowledge.
- Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.
- Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
- Provide high-quality customer engineering assistance that results in high customer satisfaction.
- Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
RequirementsTo be successful in this role, you will need:
- Bachelor's degree in Computer Science or equivalent field of study.
- 3+ years of experience with on-premise or cloud MDM solutions.
- 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
- 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
- Experience in hands-on programming (ex. Python, Java).
- Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
