Global Customer Experience Solutions Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Adecco Recruitment Tempo inteiro

Company Overview

FedEx, the world's largest express transportation company, connects over 220 countries and territories, delivering life's most important packages every single day. With 530,000 team members strong, our passion for excellence knows no bounds.

Job Description

We are seeking a highly analytical and skilled Global Customer Experience Solutions Specialist to join our European Continuous Improvement Team. As a vital member of our team, you will work on high-impact cross-functional projects aimed at enhancing our customer experience across Europe.

You will engage with senior and executive management regularly, ensuring business goals are achieved and quality standards are met. Your analytical skills will be crucial in interpreting complex data to influence optimal business decisions and drive transformative initiatives.

Key Responsibilities:

  • CE Portfolio Planning & Execution: Ensure governance, performance tracking, and target achievement.
  • Operating Plan Coordination: Oversee the full cycle from ideation to completion, managing scoping, planning, budgeting, and communication.
  • Data Monitoring & Reporting: Provide stakeholders with timely, accurate reports on KPIs, risks, and opportunities to support leadership decision-making.
  • Cross-Team Alignment: Foster collaboration and gain commitments from various stakeholders and teams.
  • Change Implementation: Drive and communicate necessary changes, supporting continuous improvement efforts.
  • Complex Analysis: Perform detailed analysis and deliver actionable recommendations based on data insights.
  • Project Participation: Contribute to the development of new processes, systems, and controls.

What We Are Looking For:

We are looking for a proven professional with experience in Program or Portfolio Management, with a strong focus on results and goal achievement. Excellent business analytical skills are required, capable of translating data into impactful presentations for executives.

A competitive salary of $85,000 per year is offered, along with comprehensive training and continuous learning opportunities, tuition assistance program, employee reduced-rate shipping, employee assistance program, and great career advancement opportunities within a globally recognized and trusted brand.



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