Customer Solutions Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Reltio

Reltio is a company that believes in the power of data to drive business success. Our AI-powered data unification and management capabilities help organizations transform siloed data into unified, trusted, and interoperable data. This enables businesses to make informed decisions and stay ahead of the competition.

We are committed to providing exceptional customer service and support to our clients. Our team of experts is dedicated to ensuring that our customers receive the best possible experience and achieve their goals.

Job Summary

The Customer Solutions Specialist provides expert technical support to high-value customers, partnering with them to resolve complex issues and ensure system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.

Key Responsibilities

  1. Handle complex technical problems for customers, including technical configuration, workflow compilation, lambda code debug, integration, and JSON knowledge.
  2. Resolve all categories of customer technical issues through diligent research, reproduction, and troubleshooting.
  3. Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria.
  4. Provide high-quality customer engineering assistance resulting in high customer satisfaction.
  5. Serve as a subject matter expert in multiple product features, supporting, enhancing, and fixing solutions.
  6. Attend meetings with clients to analyze, troubleshoot, and diagnose problems.
  7. Participate in rapid response teams, including engineering and DevOps, to be the face of the customer in communications and feedback.
  8. Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
  9. Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams.
  10. Operate with minimal guidance on daily tasks and receive high-level directives when taking on new initiatives.
  11. Understand and keep up-to-date on the latest product functionality, dependencies, architecture, and operational impact.
  12. Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
  13. Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.
  14. Proactively communicate to avoid escalations and negative customer satisfaction.
  15. Author technical documents on common issues and solutions to build the knowledge base and participate in communities.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science or equivalent field of study.
  • 3+ years of experience with on-premise or cloud MDM solutions.
  • 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
  • 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
  • 3+ years of experience with REST APIs and integration tools.
  • Experience in data management, master data management, analytics, and big data platforms and technologies.
  • Experience in hands-on programming (e.g., Python, Java).
  • Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
  • Experience with RESTful API development and debugging, Postman.
  • Experience with web UI development with JavaScript frameworks.

Salary

€60,000 - €80,000 per year.

Location

Lisbon, Portugal.

About Buscojobs Portugal

Buscojobs Portugal is an equal opportunities employer committed to diversity and inclusion. We are proud to offer a dynamic and inclusive work environment where everyone can thrive.


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