Customer Solutions Expert Lead

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Blu Selection - Customer Solutions Specialist

We are looking for a skilled Customer Solutions Specialist to join our Lisbon office and provide exceptional support to German-speaking clients.

The ideal candidate will have a passion for helping others and making a positive impact. As a key member of our support team, you will work closely with colleagues to efficiently answer customer inquiries and resolve issues.

Responsibilities:

  • Respond to customer inquiries via live chat and phone in a friendly and efficient manner.
  • Collaborate with product management and engineering teams to stay up-to-date on the latest features.
  • Troubleshoot customer issues and provide suitable solutions.
  • Help turn both new and existing customers into loyal users.

Requirements:

  • Fluency in German and English (additional languages such as Portuguese, French, or Spanish are an advantage).
  • At least one year of experience in a customer-facing role.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and manage several customer conversations simultaneously.
  • Basic knowledge of sales processes (e.g., lead tracking, reporting).
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage.
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk.

What We Offer:

  • A value-driven, people-first company culture.
  • A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more.
  • A hardworking team that knows how to have fun while getting things done.
  • Freedom to share ideas and execute them with the full support of the team.
  • Flexible working hours for a balanced professional and personal life.
  • Numerous opportunities for personal and professional growth with internal and external training.
  • A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.).
  • Estimated annual salary: $55,000 - $65,000.


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