Customer Solutions Expert
2 meses atrás
About the Role:
We are seeking a skilled Customer Solutions Expert to join our team at Blu Selection. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution, proactive communication, and a deep understanding of our products and services.
Key Responsibilities:
- Respond to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborate with product management and engineering teams to stay up-to-date on the latest features
- Troubleshoot customer issues and provide suitable solutions
- Help turn both new and existing customers into loyal users
Requirements:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
- Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
What We Offer:
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with the full support of the team
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
- Our company is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
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