Customer Solutions Expert

2 meses atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role:

We are seeking a skilled Customer Solutions Expert to join our team at Blu Selection. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution, proactive communication, and a deep understanding of our products and services.

Key Responsibilities:

  • Respond to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborate with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshoot customer issues and provide suitable solutions
  • Help turn both new and existing customers into loyal users

Requirements:

  • Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • Basic knowledge of sales processes (e.g., lead tracking, reporting)
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk

What We Offer:

  • A value-driven, people-first company culture
  • A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
  • A hardworking team that knows how to have fun while getting things done
  • Freedom to share ideas and execute them with the full support of the team
  • Flexible working hours for a balanced professional and personal life
  • Numerous opportunities for personal and professional growth with internal and external training
  • A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
  • Our company is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.


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