Customer Solutions Expert Role

Há 19 horas


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Unlock your career as a Customer Solutions Specialist with our valued client, a leading tech company in Estonia. As a key member of their Lisbon office team, you'll provide top-notch support to French-speaking clients, collaborating closely with the support team to efficiently answer customer inquiries and resolve issues.

About the Company

A value-driven, people-first culture empowers over 850 employees from 50+ nationalities across Europe and the US. With a cloud-based software trusted by over 100,000 companies in 179 countries, they continue to grow and innovate. Join this dynamic team in their mission to empower sales and marketing teams worldwide.

Key Responsibilities
  • Respond to customer inquiries via live chat and phone in a friendly and efficient manner.
  • Collaborate with product management and engineering teams to stay up-to-date on the latest features.
  • Troubleshoot customer issues and provide suitable solutions.

In addition, you will help turn both new and existing customers into loyal users.

Requirements
  • Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus).
  • At least one year of experience in a customer-facing role.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and manage several customer conversations simultaneously.
  • Basic knowledge of sales processes (e.g., lead tracking, reporting).
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage.
Benefits

A salary of $18,000 per year, excluding a monthly bonus of up to 13%, a daily meal voucher, a shift allowance of 15%, and $1,500 annually for transportation, technology, health, or childcare. A diverse team, flexible working hours, and numerous opportunities for personal and professional growth make this a valuable opportunity.

About Blu Selection

We are an international recruitment company dedicated to connecting international candidates and companies. Our team provides expert guidance to ensure seamless matches between talented professionals and forward-thinking organizations.



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