Customer Solutions Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Spain Tempo inteiro

About Blu Selection Spain

Blu Selection Spain is a leading tech company that empowers sales and marketing teams with powerful tools. With a diverse team of over 50 nationalities and offices across Europe and the US, we continue to grow and innovate.

Job Title: Customer Solutions Expert - French Language Support

We are seeking a Customer Solutions Expert to join our Lisbon office and provide top-notch support to French-speaking clients. As a key member of our support team, you will work closely with our product management and engineering teams to efficiently answer customer inquiries and resolve issues.

Your Responsibilities:

  • Respond to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborate with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshoot customer issues and provide suitable solutions
  • Help turn both new and existing customers into loyal users

Requirements:

  • Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage

What We Offer:

  • A value-driven, people-first company culture
  • A diverse team of colleagues from over 50 countries
  • A hardworking team that knows how to have fun while getting things done
  • Freedom to share ideas and execute them with the full support of the team
  • Flexible working hours for a balanced professional and personal life


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