Customer Solutions Expert

1 semana atrás


Lisboa, Lisboa, Portugal Axa Venture Partners Tempo inteiro

This role is an excellent opportunity to transform businesses with your expertise in shipping solutions. At Sendcloud, we are on a mission to empower companies with world-class shipping capabilities.

As a Customer Solution Specialist, you will be working closely with our B2B customer group, providing professional support and consulting services. Your main goal will be to help customers make informed decisions about their shipments and ensure they get the right solutions for their needs.

The ideal candidate will have a strong understanding of e-commerce and online products, as well as experience in Customer Support. You should also have fluent communication skills in English and Dutch or German, with additional languages like Spanish, French, or Italian being a plus.

You will be responsible for handling inbound calls, chats, and tickets via the Zendesk system, as well as answering questions about software, shipments, and other topics related to our services. Multitasking and a proactive mindset are essential for this role, as you will need to handle multiple tasks simultaneously and come up with creative solutions to improve customer experiences.

We offer a dynamic and international work environment, with a base salary between €1800 and €2200 gross per month, depending on your level. You will also receive 28 days of holiday per year, plus a free holiday on/around your birthday. After three years of employment, you will be eligible for a mini-sabbatical of four weeks, and you can use a study budget of €2000 per year to enhance your skills and knowledge.

We value our employees' growth and well-being, which is why we provide a hybrid work option and a WFH budget of €500 to set up a comfortable workspace. You will also have access to various discount programs and shop until you drop



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