Technical Customer Solutions Specialist
1 semana atrás
Buscojobs Portugal is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
Career OpportunitiesWe're looking for talented individuals to join our team as Technical Customer Solutions Specialists in Portugal. As a key member of our team, you will play a vital role in ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.
Job DescriptionIn this exciting role, you will:
- Take incoming user requests via telephone, email, or chat, log call details into case management systems, and provide response and resolution within SLA to customers.
- Aim for the highest Customer Satisfaction Survey scores by actively updating customers with status and resolution progress reports.
- Deliver high-caliber Customer Service on post-sales requests, including delivery, warranties, and refunds.
- Provide inbound sales support and sell products to increase revenue while ensuring the highest level of customer satisfaction.
- Achieve sales goals set up every quarter while providing an excellent customer experience.
- Log and follow up on orders or requests.
- Capture all required data elements in CRM as required by clients, policies, and products.
To succeed in this role, you should have:
- Proficiency or bilingualism in Spanish and English (B2).
- Excellent communication skills coupled with empathy and team spirit.
- The ability to adapt to unplanned situations in a methodical and organized way.
- Strong customer service-oriented skills.
We offer a competitive salary range of €30,000 - €40,000 per annum, depending on experience, plus benefits such as work from home opportunities, a bring-a-friend referral bonus, and career development programs. We are committed to equal employment opportunities and a work environment free from discrimination and harassment.
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