Technical Solutions Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro

At Duo Security, a part of Cisco, we're leading the charge in Trusted Access security and multi-factor authentication delivered through the cloud. Our mission is to make security simple for everyone.

About Us

We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our Team

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it.

What You'll Do

As a Technical Solutions Specialist, you'll be the face of support—and are key to our customer success and happiness. Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner.

You will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry. You'll help make Duo better not just for our customers, but for Duo as a whole.

Act as a primary support contact to identify and resolve technical issues, Facilitate customer communication via phone, chat and email, Build groundbreaking customer service experiences, creating more promoters and champions of Duo.

Record & maintain accurate, timely details of issues and activity in a request tracking system, Contribute to customer-facing and internal documentation used for self-support, Develop recommendations for product improvement based on support issues and customer feedback.

Requirements
  • 2 to 3 years of demonstrated ability in a customer-facing product support role
  • Fundamental or methodical problem solver
  • Strong network troubleshooting background
  • Understanding of principle web technologies [DNS, HTTP(s), etc.]
  • Windows OS administration experience [Active Directory]
  • Cross-platform OS knowledge [Linux, Mac OS X, Windows]
  • Cross-platform mobile device knowledge [iOS/Android/Windows Phone]
  • Strategic, energetic, concise, patient and customer-centric
Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on your experience, plus a range of benefits including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

We are a proud Equal Opportunity Employer and committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees.



  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Company Overview: Alter Solutions is a cutting-edge technology firm that specializes in developing innovative solutions for the banking industry. Our team of experts is passionate about creating user-friendly and efficient systems that meet the ever-evolving needs of our clients.">Job Description: We are seeking an experienced Technical Solutions Specialist...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Job Title: Technical Solutions SpecialistAt Inetum, a leading digital services company, we are seeking a skilled Technical Solutions Specialist to join our team. This role offers a unique opportunity to work on various projects, leveraging your technical expertise and passion for innovation.Estimated Salary: $85,000 - $110,000 per annum (dependent on...


  • Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Solutions Specialist to join our team.This role is responsible for analyzing technical specifications provided by end customers, designing tailored solutions that meet tender requirements and align with project goals, evaluating and selecting solutions, preparing sub-contract agreements with selected...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job OverviewWe are seeking a skilled Technical Solutions Specialist to join our team at Alter Solutions, based in Portugal.About the RoleThis is a remote opportunity for a software engineer with expertise in fraud prevention and detection systems. The ideal candidate will have experience developing case manager systems, integrating technologies, and ensuring...


  • Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    About the RoleThis is a unique opportunity for an accomplished engineer to join our team as a Technical Solutions Specialist. Based in Portugal, you will be working in a hybrid environment with minimal travel requirements.As part of our Cisco CX Centers team, you will work closely with other stakeholders, including technical consulting engineers, technical...


  • Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    About Devoteam At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how technology is used to create value for our clients, partners, and employees in a world where people are at the forefront of technology advancements. We are a global leading player in Digital Transformation for leading...


  • Lisboa, Lisboa, Portugal We Are Meta Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Solutions Architect Specialist to join our team at We Are Meta.


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Business Solutions Specialist to join our team at Phiture. As a key member of our organization, you will be responsible for delivering innovative business solutions that drive success.Role OverviewThe Technical Business Solutions Specialist will work closely with cross-functional teams to analyze business...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Title: Cobol Technical SpecialistCompany Overview: Alter Solutions Portugal is a leading IT consultancy company that promotes digital transformation.Job Description: We are seeking a skilled Cobol Technical Specialist to join our team. The successful candidate will be responsible for:Supporting IT specialists by gathering and sharing transversal...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Title: Senior Cobol Technical SpecialistWe are seeking a skilled Senior Cobol Technical Specialist to join our team at Alter Solutions in Lisbon.The ideal candidate will have extensive experience in programming with COBOL, DB2/SQL, JCL, CICS COBOL Online, and sequential file handling.In this role, you will be responsible for supporting IT specialists,...


  • Lisboa, Lisboa, Portugal Amazon Tempo inteiro

    **Job Overview**At Amazon, we're seeking a skilled Cloud Technical Solutions Specialist to support our customers' innovative spirit and drive business growth across all technologies.The successful candidate will work closely with customers as a trusted advisor, utilizing technical expertise to investigate complex support cases and identifying opportunities...

  • Technical Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Discover a new challenge as a Technical Support Specialist at Alter Solutions Portugal, an innovative IT Consultancy Company driving Digital Transformation.We're part of the Alter Solutions Group, established in 2006 in Paris, and have since expanded to twelve countries worldwide.As a key member of our Nearshore IT center in Portugal, you'll join a dedicated...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About This RoleBuscojobs Portugal is seeking an experienced Technical Infrastructure Specialist to join our IT Services team in Lisbon, Portugal. As a key member of our infrastructure team, you will be responsible for designing and implementing enterprise-wide solutions that drive business growth and improvement.


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleAs a Technical Support Specialist for Global IT Solutions, you will be responsible for delivering exceptional technical assistance to clients in a fast-paced and dynamic environment. This role requires excellent communication skills, problem-solving abilities, and a passion for technology.


  • Lisboa, Lisboa, Portugal Msx International Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Automotive Technical Solutions Specialist to join our team in Lisbon. This is an exciting opportunity for a technical professional to utilize their expertise and passion for automotive technology to deliver exceptional support to our customers.Key Responsibilities:Provide advanced technical assistance to...


  • Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

    At Alter Solutions Portugal, an IT Consultancy Company and part of the Alter Solutions Group, we partner with over 120 clients across various industries. Our Nearshore IT center in Portugal serves as a dedicated team for projects with internationally renowned clients.Job Title: Senior Technical Support SpecialistJob Description:We are seeking a skilled...

  • Technical Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Alter Solutions. In this role, you will provide 2nd line technical support, handling escalated incidents from 1st line support.Your responsibilities will include:Troubleshooting and resolving issues related to hardware, software, networks, and applications.Diagnosing...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewBuscojobs Portugal is a leading provider of innovative automotive solutions. We are committed to delivering cutting-edge technologies that enhance the driving experience. Job SummaryWe are seeking an experienced Technical Automotive Solutions Specialist to join our team. As a key member of our sales support team, you will work closely with...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Portugal.About Alter SolutionsAlter Solutions Portugal is an IT Consultancy Company that promotes Digital Transformation, part of the Alter Solutions Group, established in 2006. In 2022, we joined the act digital group, forming a global community of talent in...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company Overview">Blu Selection, a global brand with over 75,000 multilingual employees in 50 countries, is seeking a Technical Support Specialist for Smart Home Solutions to join their multicultural team in Lisbon. The company was founded by two French entrepreneurs in 2000 and has since become a leading international customer experience solution...