Technical Solutions Specialist
4 semanas atrás
At Duo Security, a part of Cisco, we're leading the charge in Trusted Access security and multi-factor authentication delivered through the cloud. Our mission is to make security simple for everyone.
About UsWe were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.
Our TeamOur team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it.
What You'll DoAs a Technical Solutions Specialist, you'll be the face of support—and are key to our customer success and happiness. Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner.
You will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry. You'll help make Duo better not just for our customers, but for Duo as a whole.
Act as a primary support contact to identify and resolve technical issues, Facilitate customer communication via phone, chat and email, Build groundbreaking customer service experiences, creating more promoters and champions of Duo.
Record & maintain accurate, timely details of issues and activity in a request tracking system, Contribute to customer-facing and internal documentation used for self-support, Develop recommendations for product improvement based on support issues and customer feedback.
Requirements- 2 to 3 years of demonstrated ability in a customer-facing product support role
- Fundamental or methodical problem solver
- Strong network troubleshooting background
- Understanding of principle web technologies [DNS, HTTP(s), etc.]
- Windows OS administration experience [Active Directory]
- Cross-platform OS knowledge [Linux, Mac OS X, Windows]
- Cross-platform mobile device knowledge [iOS/Android/Windows Phone]
- Strategic, energetic, concise, patient and customer-centric
We offer a competitive salary of $80,000 - $110,000 per year, depending on your experience, plus a range of benefits including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
We are a proud Equal Opportunity Employer and committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees.
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