Customer Support Specialist
4 semanas atrás
About Powerdot
At Powerdot, we're on a mission to accelerate sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our goal is to make charging your car as easy as charging your smartphone.
We partner with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations. Our team is passionate about creating bespoke solutions to better serve our partners' customers and making EV charging simpler, readily available, and integrated with diverse retail and service experiences.
About the Role
We're seeking a top performer who shares our mission and values, and who is ready to think disruptively and join our exciting journey. As a Customer Support Specialist, you will be responsible for resolving a high volume of customer contacts through various support channels, including inbound, outbound calls, and emails.
You will investigate case details to determine the root cause of issues and troubleshooting steps, monitor our network of chargers to identify potential problems, and communicate quickly and effectively to internal and external stakeholders. Your responsibilities will also include triaging and escalating urgent issues, completing thorough documentation and notation on customer contacts and trends, and providing feedback to management teams regarding processes and trends.
Requirements and Qualifications
To succeed in this role, you will need to have previous experience in customer support, a high proactive and independent entrepreneurial spirit, combined with an enormous capacity for problem-solving, decision-making, and leadership. You should be fluent in both oral and written English, French, and Portuguese, and have a deep understanding of the user experience. Strong written and verbal communication skills are essential, as well as adaptability to varied communication methods.
We're looking for someone with empathy and enthusiasm for the area of electric mobility. Although not fundamental, experiences in the area or in a related area are highly valued. If you're based in Lisbon or willing to relocate, and available to work rotating shifts, this could be the perfect opportunity for you.
Benefits and Perks
We offer a competitive salary range of €25,000 - €35,000 per year, private health insurance, gym pass membership, annual offsite events, and recurrent team building activities. At Powerdot, we strongly believe that the best solutions and innovative ideas come from diverse backgrounds and perspectives. We're committed to fostering a culture of diversity and inclusion, where everyone has the opportunity to speak up, challenge the status quo, and make a difference.
-
Digital Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Senior Customer Support Agent
2 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...
-
Global Customer Support Liaison
Há 6 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join their team in Lisbon, Portugal. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.About the RoleThe successful candidate will be responsible for...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJob DescriptionWe are seeking a talented and experienced customer support specialist to join our team at Get The Job. As a customer support specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat.Your primary goal will be to resolve customer complaints and issues in a...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).We offer an excellent remuneration package based on experience, skills, and performance. As a customer...
-
Senior Technical Support Specialist in Lisbon, Portugal
4 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Customer LabsAt Customer Labs, we push the boundaries of customer experience engineering. Our team collaborates with pioneering brands to design and implement innovative solutions that drive performance improvement and deliver lasting transformations.Compensation PackageWe offer a competitive salary, including a meal allowance, health insurance, and...
-
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...
-
German Language Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroCompetitive Salary: €35,000 - €50,000 per annum About the Role:We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media GmbH in Lisbon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your...
-
Global Customer Experience Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout LisbonLisbon, the capital city of Portugal, boasts a unique blend of hilly terrain and stunning coastal views. The imposing São Jorge Castle offers breathtaking vistas of the old city's pastel-colored buildings, the Tagus Estuary, and the Ponte 25 de Abril suspension bridge.A Company OverviewCustomer Labs is an international service company...
-
Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is a leading employer in the sports betting and gaming sector, offering an exciting opportunity for a Customer Support Specialist to join our team. About UsWe are a dynamic company with a passion for delivering exceptional customer experiences. Our vision is to create a diverse, equitable, and inclusive future for our people and the wider...
-
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroCustomer Support Specialist OpportunityWe are seeking a highly skilled and Italian-speaking Customer Support Specialist to join our team at Customer Labs. This role will be based in Lisbon or remote, with flexible working hours and a competitive salary package.About the RoleThis is an exciting opportunity for an Italian-speaking professional to provide...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroAt Accs - Ares Customer Care Solutions Gmbh, we are seeking a skilled Customer Support Specialist - Dutch/Flemish Expert to join our team. This role is based in Lisbon, Portugal and is a full-time position.About the Role:We are looking for a native or near-native speaker of Dutch/Flemish with excellent communication skills to provide top-notch customer...
-
Customer Support Expert
2 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroJob OverviewThe Accs - Ares Customer Care Solutions GmbH seeks a Dutch/Flemish Customer Support Specialist to join its team in Lisbon, Portugal. This is a full-time position with a salary of approximately €25,000 per year.About the RoleThis position involves assisting customers of a video streaming platform using multiple communication channels (phone...
-
Norwegian Customer Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroJob Title: Norwegian Customer Support SpecialistAt Headhunt International, we are seeking a highly skilled Norwegian-speaking customer support specialist to join our team in Athens, Greece. As a customer support specialist, you will be responsible for identifying customers' needs and delivering appropriate solutions, including sales. You will also guide...
-
Global Customer Support Specialist
Há 8 horas
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title: Global Customer Support SpecialistLocation: Portugal (Remote)Company Overview:We are a leading provider of cross-border talent solutions, and we're seeking skilled customer support professionals to join our team as Global Customer Support Specialists. This role offers the flexibility to work from anywhere in Portugal, providing exceptional service...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe are on the lookout for a talented Customer Support Specialist to strengthen our Lisbon support team. At Pipedrive, we believe that great people create great products, and we live by our core values.Job SummaryThis role involves working with our fantastic support team to address customer queries in a friendly and efficient manner. As a Customer Support...
-
Technical Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Jujur Tempo inteiroOverviewJujur is seeking a skilled Technical Customer Support Specialist to join our dynamic team in Lisbon, Portugal. This role involves working with enterprise customers, partners, and engineers to provide timely and efficient support.
-
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are seeking a highly skilled and experienced Dutch speaking customer support specialist to join our Umbrella Functional Consulting & Support Team.Job DescriptionThe ideal candidate will be responsible for managing reservations, resolving requests and complaints, and providing excellent customer service to our clients. You will work closely with our team...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Grow-Talent Tempo inteiroWe are seeking a highly skilled Customer Support Specialist to join our team at Grow-Talent.com. This is a fantastic opportunity to work with a leading multinational technology business based in Lisbon, Portugal.The successful candidate will be responsible for providing exceptional customer support to our clients through various communication channels,...
-
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroJob Title: Customer Support ProfessionalWe are seeking a highly skilled and fluent Dutch/Flemish language specialist to join our customer support team in Lisbon, Portugal. As a Customer Support Professional, you will be responsible for providing exceptional service to our clients, handling their inquiries, and resolving issues efficiently.Key...
