Italian Customer Support Specialist with Competitive Salary
1 semana atrás
Red Frog Recruitment is seeking an Italian Customer Support Specialist to join our team in Lisbon, Portugal. As a leading recruitment agency, we help clients find top talent for their organizations.
**Job Summary:**
We are looking for a highly skilled and customer-oriented individual to assist clients with their inquiries and issues in Italian. The successful candidate will be responsible for resolving problems efficiently and professionally, providing excellent communication skills, and working collaboratively as part of a dynamic team.
**About the Role:**
- Handle client inquiries via phone, email, and chat in Italian, ensuring timely resolutions and exceptional customer experience.
- Assist clients with account issues, service functionalities, and troubleshooting, guiding them through step-by-step solutions.
- Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
**Requirements:
- Fluent in Italian and English, with excellent verbal and written communication abilities.
- Possess a strong analytical and problem-solving mindset to effectively address diverse client inquiries.
- Familiar with digital platforms and telecommunications technologies, comfortable using software applications.
**What We Offer:**
- A competitive salary with potential commissions, offering a chance to grow your earnings.
- A flexible work arrangement, allowing you to choose between working on-site in Lisbon or remotely from anywhere in Portugal.
- Ongoing training and development opportunities to enhance your skills and expertise within our organization.
**Estimated Salary Range:** €25,000 - €35,000 per year, depending on experience and qualifications.
We strive to provide a positive and inclusive work environment where our employees feel valued and supported. If you are passionate about delivering exceptional customer service and have a strong commitment to quality, apply now to become a key member of our team
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