Network Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

At Wibit Consulting & Services, we are working with a leading technology company to recruit a Network Support Agent (German) for their Lisbon office.

This is an ideal opportunity for candidates with experience in the Telecom industry, specifically in fixed-line processes for global clients. If you have handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, or Slow-Speed issues, you will excel in this role on the Network-side of how customers consume Internet and Data Voice Services.

Location: On-site in Lisbon, Portugal

Employment Type: Permanent

We are looking for a professional to join our team as a Network Support Agent. Your key responsibilities will include reviewing and verifying client access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders.

Duties and Responsibilities:

  • Verify client access and circuit orders
  • Manage and document all checks, tasks, and escalations
  • Track and resolve third-party access provider activities
  • Conduct standard testing and troubleshoot issues
  • Provide weekly performance summaries

Requirements:

  • Customer-facing experience in telecommunications
  • Proficiency in German and English (C1)
  • Basic understanding of networking infrastructure
  • Excellent task management skills
  • Strong computer skills
  • Minimum 1 year experience in similar roles

Benefits:

  • Competitive salary: €40,000 - €50,000 per annum
  • Private health and life insurance from day one
  • Working hours: Monday to Friday
  • On-site Work Module
  • Meal allowance on card/voucher

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