Packet Network Specialist
2 semanas atrás
Job Summary
Colt Technology Services is seeking a highly skilled Packet Network Specialist to provide 24/7 technical support to customers globally. This role involves monitoring, troubleshooting, and resolving faults across a pan-European MPLS infrastructure and IP services according to product SLAs.
Key Responsibilities
Proactively monitor and troubleshoot faults across a pan-European MPLS infrastructure and IP services
Participate in a 24/7 shift pattern
Have full knowledge of customers' bespoke networks and services
Provide a professional interface to customers, acting as a Single Point of Contact for all their issues
Build and maintain working relationships with key interconnect partners and vendors
Requirements
Direct experience in Layer 1-2-3 Services and Technologies, including IP Fundamentals and various Protocols
Working experience with implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network
Understanding of LAN (Ethernet) based products and UNIX based applications
Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers
What We Offer
A logical approach to fault finding and troubleshooting
Ability to control and co-ordinate complex technical situations in a calm and professional manner
Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology
Fluent in English
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