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Packet Network Specialist
4 semanas atrás
Job Summary
Colt Technology Services is seeking a highly skilled SDN and Packet Network Engineer to provide 24/7 technical support to customers globally. This role involves network monitoring, fault resolution, and provision of bespoke charged solution support and management.
Key Responsibilities
- Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
- Participate in a 24/7 shift pattern.
- Have full knowledge of customers' bespoke networks and services.
- Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain a clear and accurate record of events throughout a fault duration utilizing Colt's Remedy-based Fault Management System and provide regular updates as and when required.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, plan, and implement solutions for re-occurring problems on IP and Ethernet networks.
- Technical report generation for customer RFO/RCA requests.
- Technically manage software upgrades in coordination with vendor and Colt teams involved.
Requirements
- Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to, the following:
- Understanding of IP Fundamentals and various protocols, including BGP, EIGRP, OSPF, ISIS.
- Working experience with implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network.
- Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across Backbone Networks.
- Knowledge of LAN (Ethernet) based products.
- Experience of UNIX-based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC, and Field operators for technical issues.
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
Skills and Qualifications
