Packet Network Engineer
2 semanas atrás
Job Summary
SDN and Packet Network Engineers provide 24/7 technical support to customers globally. This includes network monitoring, fault resolution, and provision of bespoke charged solution support and management.
Key Responsibilities
Monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and IP services according to product SLAs.
Participate in a 24/7 shift pattern.
Have full knowledge of customers' bespoke networks and services.
Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
Build and maintain working relationships with key interconnect partners and vendors.
Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
Requirements
Direct experience in Layer 1-2-3 Services and Technologies, including IP Fundamentals and various Protocols, such as BGP, EIGRP, OSPF, ISIS.
Working experience with implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network.
Understanding of LAN (Ethernet) based products and experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
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