Packet and SDN Network Engineer

2 semanas atrás

Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro
Job Summary

We are seeking a highly skilled Packet and SDN Network Engineer to join our team at Engineeringuk. As a key member of our customer support team, you will be responsible for providing 24/7 technical support to our customers globally.

Role Purpose

To work within a team of experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt's Packet and SDN products and services.

Key Accountabilities
  • Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers bespoke networks and services.
  • Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
  • Build and maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
  • Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks.
  • Technical report generation for customer RFO/RCA requests.
  • Technically manage software upgrades in co-ordination with vendor and Colt teams involved.
Role Requirements

Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following:

  • Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
  • Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.
  • Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
  • Knowledge of LAN (Ethernet) based products.
  • Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
  • Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
  • Experience in working with global providers, NOC and Field operators for technical issues.
  • Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
Skills / Qualifications
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and co-ordinate complex technical situations in a calm and professional manner.

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