SDN Network Engineer

3 semanas atrás

Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro

Job Summary: As a highly skilled SDN Network Engineer, you will provide 24/7 technical support to customers globally, ensuring the smooth operation of our Packet and SDN products and services.

Description:

To-Do List:

  • Monitor and troubleshoot faults across a pan-European MPLS Infrastructure and IP services according to product SLAs.
  • Work within a team of experienced customer supporting engineers, taking full responsibility for resolving customer faults and problems.
  • Own, coordinate, and manage tasks assigned to other teams and network partners.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.
  • Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
  • Build and maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain a clear and accurate record of events throughout a fault duration using Colt's Remedy based Fault Management System and provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
  • Identify, plan, and implement solutions for re-occurring problems on IP and Ethernet Networks.
  • Generate technical reports for customer RFO/RCA requests.
  • Technically manage software upgrades in coordination with vendor and Colt teams involved.

Requirements:

Direct Experience:

  • Layer 1-2-3 Services and Technologies.
  • IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
  • Implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network.
  • Provisioning and maintaining of IP, Ethernet, and Optical services across Backbone Networks.
  • LAN (Ethernet) based products.
  • UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
  • Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
  • Experience in working with global providers, NOC, and Field operators for technical issues.
  • Knowledge of Optical and Ethernet-based Networks.

Skills:

  • A logical approach to fault finding and troubleshooting.
  • Ability to control and coordinate complex technical situations in a calm and professional manner.
  • Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers.
  • Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.

Languages: English

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