SDN and Packet Network Specialist
3 semanas atrás
Colt Technology Services Group Ltd. is seeking a highly skilled SDN & Packet Network Engineer to join our team. As a key member of our technical support team, you will be responsible for providing 24/7 first and second-level technical support to customers globally.
Responsibilities:
- Monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
- Participate in a 24/7 shift pattern.
- Have full knowledge of customers' bespoke networks and services.
- Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain a clear and accurate record of events throughout a fault duration utilizing Colt's Remedy based Fault Management System and provide regular updates as and when required.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, plan, and implement solutions for re-occurring problems on IP and Ethernet Networks.
- Technical report generation for customer RFO/RCA requests.
- Technically manage software upgrades in coordination with vendor and Colt teams involved.
Requirements:
- Direct experience in Layer 1-2-3 Services and Technologies, including but not limited to the following:
- Understanding of IP Fundamentals and various protocols, including BGP, EIGRP, OSPF, ISIS.
- Working experience with implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network.
- Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across Backbone Networks.
- Knowledge of LAN (Ethernet) based products.
- Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC, and Field operators for technical issues.
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
Preferred Skills:
- A logical approach to fault finding and troubleshooting.
- Ability to control and coordinate complex technical situations in a calm and professional manner.
- Excellent customer-facing skills, dealing with specialist requests regarding overall solutions and not limited to a single technology.
- Customer-focused and able to communicate effectively with all required parties including internal/external network partners and customers.
- Fluent in Spanish.
- Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
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