Packet Network Solutions Expert
2 semanas atrás
Job Summary
We are seeking a skilled Packet Network Solutions Expert to join our Engineeringuk team. This is an exciting opportunity for a highly motivated individual with a passion for delivering exceptional customer support.
Key Responsibilities:
- First and Second-Level Technical Support: Provide 24/7 technical assistance to customers globally, including network monitoring, fault resolution, and bespoke charged solution support and management.
- End-to-End Ownership: Take full responsibility for resolving customer faults and problems occurring on Colt's Packet and SDN products and services.
- Coordination and Management: Manage tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Customer Interface: Act as a Single Point of Contact for customers, providing professional support and guidance.
- Relationship Building: Establish and maintain working relationships with key interconnect partners and vendors.
Requirements:
- Technical Expertise: Direct experience in Layer 1-2-3 Services and Technologies, including IP Fundamentals and various Protocols (BGP, EIGRP, OSPF, ISIS).
- Network Knowledge: Understanding of IP Access, MPLS, and VPN solutions across a pan-European network.
- Software Experience: Familiarity with UNIX-based applications and trouble-shooting tools (Telnet, FTP, TFTP, Traceroute).
- Language Skills: Fluent in Spanish and English, with knowledge of other languages being an asset.
What We Offer:
- Competitive Salary: £55,000 - £65,000 per annum, depending on experience.
- Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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