Packet Network Solutions Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro

Job Summary


We are seeking a skilled Packet Network Solutions Expert to join our Engineeringuk team. This is an exciting opportunity for a highly motivated individual with a passion for delivering exceptional customer support.



Key Responsibilities:

  • First and Second-Level Technical Support: Provide 24/7 technical assistance to customers globally, including network monitoring, fault resolution, and bespoke charged solution support and management.
  • End-to-End Ownership: Take full responsibility for resolving customer faults and problems occurring on Colt's Packet and SDN products and services.
  • Coordination and Management: Manage tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Customer Interface: Act as a Single Point of Contact for customers, providing professional support and guidance.
  • Relationship Building: Establish and maintain working relationships with key interconnect partners and vendors.


Requirements:

  • Technical Expertise: Direct experience in Layer 1-2-3 Services and Technologies, including IP Fundamentals and various Protocols (BGP, EIGRP, OSPF, ISIS).
  • Network Knowledge: Understanding of IP Access, MPLS, and VPN solutions across a pan-European network.
  • Software Experience: Familiarity with UNIX-based applications and trouble-shooting tools (Telnet, FTP, TFTP, Traceroute).
  • Language Skills: Fluent in Spanish and English, with knowledge of other languages being an asset.


What We Offer:

  • Competitive Salary: £55,000 - £65,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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