Technical Support Specialist
Há 3 dias
We are seeking a highly skilled Technical Support Specialist to join our dynamic team in Lisbon, Portugal or Manila, Philippines. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our corporate customers.
Key Responsibilities:- Act as first line support for corporate customers, resolving technical queries via phone and email
- Track, collate and respond to customer issues within agreed timescales
- Evaluate and escalate complicated cases to our Technical Support team in Portugal
- Collaborate with Service Account Managers to develop, grow and retain customer accounts
- Working knowledge of Microsoft Office, ticketing systems and customer service procedures
- Awareness of GSMA professional telephone manner and call management skills
- Outstanding written and verbal skills in Dutch (native level)
- Excellent written and verbal English skills, with ability to translate technical information into clear language for customers
- Good teamwork, organizational and time management skills
- Excellent analytical and problem-solving skills
- Attention to detail and ability to understand and follow technical processes accurately
At 1GLOBAL, we're shaping the future of telecommunications and technology. Our company is not just another tech firm; we're pioneers in the industry. With offices in 12 countries and services reaching worldwide, your work has the potential to make a global impact.
Why Work at 1GLOBAL?- Pioneering innovation: We set industry trends, and you'll be at the forefront of cutting-edge technology and telecommunications solutions.
- Global impact: Your work can change lives around the world.
- Diverse and inclusive culture: We value diverse perspectives and backgrounds, creating a unique workplace experience.
- Professional growth: You'll have access to ongoing mentorship and opportunities for advancement.
- Exciting challenges: Our industry is dynamic and ever-evolving, offering new and exciting challenges daily.
- Growth and benefits: Join a rapidly growing company with competitive compensation packages, comprehensive health insurances, and other perks.
Please note that salary may vary based on qualifications, location and experience.
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