Technical Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Truphone Tempo inteiro
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our dynamic team in Lisbon, Portugal or Manila, Philippines. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our corporate customers.

Key Responsibilities:
  • Act as first line support for corporate customers, resolving technical queries via phone and email
  • Track, collate and respond to customer issues within agreed timescales
  • Evaluate and escalate complicated cases to our Technical Support team in Portugal
  • Collaborate with Service Account Managers to develop, grow and retain customer accounts
Requirements:
  • Working knowledge of Microsoft Office, ticketing systems and customer service procedures
  • Awareness of GSMA professional telephone manner and call management skills
  • Outstanding written and verbal skills in Dutch (native level)
  • Excellent written and verbal English skills, with ability to translate technical information into clear language for customers
  • Good teamwork, organizational and time management skills
  • Excellent analytical and problem-solving skills
  • Attention to detail and ability to understand and follow technical processes accurately
About 1GLOBAL

At 1GLOBAL, we're shaping the future of telecommunications and technology. Our company is not just another tech firm; we're pioneers in the industry. With offices in 12 countries and services reaching worldwide, your work has the potential to make a global impact.

Why Work at 1GLOBAL?
  • Pioneering innovation: We set industry trends, and you'll be at the forefront of cutting-edge technology and telecommunications solutions.
  • Global impact: Your work can change lives around the world.
  • Diverse and inclusive culture: We value diverse perspectives and backgrounds, creating a unique workplace experience.
  • Professional growth: You'll have access to ongoing mentorship and opportunities for advancement.
  • Exciting challenges: Our industry is dynamic and ever-evolving, offering new and exciting challenges daily.
  • Growth and benefits: Join a rapidly growing company with competitive compensation packages, comprehensive health insurances, and other perks.
Estimated Salary Range: €35,000 - €50,000 per year

Please note that salary may vary based on qualifications, location and experience.



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