Technical Support Specialist for Global Telecommunications Partner

1 semana atrás


Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

About Neotalent Conclusion: As one of the leading Iberian specialists in Information Technology and Engineering services, we are dedicated to increasing the technological capacity of our clients and driving digital transformation. Our focus on innovation, results-driven approach, and commitment to providing happy and rewarding careers make us a sought-after partner for ambitious projects.

Role Overview: We are seeking a skilled Technical Support Specialist to join our Support team at our Lisbon head office. This is an exciting opportunity to work with one of our largest international partners in the telecommunications sector, a major reference in the area with significant presence in over 6 countries.

Main Responsibilities:

  • Provide exceptional user support experience with a minimum of 1 year of account management experience;
  • Create email accounts, permissions, access levels, shared folders, and printers;
  • Familiarize yourself with Office 365 services (Teams, SharePoint, OneDrive, licensing);
  • Configure Office applications (Outlook, Word, Excel), printers (local and network), and various software;
  • Gain knowledge of IP networks and related services (IP, DNS, DHCP...);
  • Demonstrate general hardware knowledge (laptop/desktop) and operating system proficiency (Windows 10, OSX, Linux);
  • Familiarity with ticketing tools;

Requirements:

  • 12th grade or equivalent;
  • Good level of communication in English;
  • Certification or specialization in Microsoft or Cisco or other manufacturers (valued);
  • Bachelor's degree in Computer Engineering or similar (valued).

What We Offer:

  • Work on challenging projects for big clients;
  • Learn more about emerging technologies;
  • Possibility of working remotely;
  • Design your career plan;
  • Access to continuous training and certifications;
  • Evolving through our internal mobility program.

Salary Estimate: €45,000 - €65,000 per annum, depending on qualifications and experience.


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