IT Network Engineer for Global Operations

1 semana atrás


Lisboa, Lisboa, Portugal Thyssenkrupp Presta Ag Tempo inteiro

Company Overview

Thyssenkrupp Presta Ag is a leading provider of integrated body-in-white solutions, offering project business including plant engineering, tooling, and prototyping as well as volume production of body components from a single source.

About the Role

We are seeking an experienced IT Network Engineer to join our team in providing L2 support for all requests on networking topics. As part of our global operations, you will be responsible for providing support services in alignment with ITIL standards and supporting our Presta Steering facilities around the world in all questions of the provided support area.

Responsibilities

  • Provide L2 support for all requests on networking topics in consideration of SLA's
  • Responsible for providing support services in alignment with ITIL
  • Support the Presta Steering facilities around the world in all questions of the provided support area
  • Knowledge of ITSM tools in general and their use in alignment with standards and regulations
  • Fulfillment of Level 2 network service requests and incidents based on defined SLAs and KPIs
  • Use the organization's ITSM tool for resolution tracking of incidents and requests
  • Perform regular network maintenance (operating system upgrades and configuration changes)
  • Partake in network projects that improve old or introduce new concepts into the existing network environment
  • Document service-related activities and project-related workloads

Technical Skills

We are looking for candidates with:

  • Knowledge of LAN and WAN technologies
  • Knowledge of Network Security technologies such as firewalls, secure internet gateways, and network authentication protocols
  • Previous experience with Cisco Switches, Wireless controllers, ISE, DNAC, and Barracuda CloudGen firewalls
  • BASIC knowledge of Microsoft server, Linux server, and VMWare virtualization technologies
  • Experience with Network Management tools (Network monitoring, IPAM, Netflow, Zscaler)

Requirement Profile

To be successful in this role, you should have:

  • Experience in a similar network operations service role (service desk, daily operations, and project-related tasks)
  • Multi-year experience in an Enterprise IT Infrastructure environment
  • University degree or equivalent education
  • CCNA, Barracuda, ITIL, or other IT relevant certifications highly regarded
  • Good English and/or German language skills in speaking and writing

Benefits

We offer:

  • Above average conditions
  • Flexible working time models
  • Ergonomic workstations
  • An extensive range of internal and external training opportunities

The estimated salary for this role is $85,000 - $110,000 per year, depending on experience and qualifications.



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