Network Operations Centre Engineer
2 meses atrás
The Role: We are looking for a talented NOC Engineer who enjoys working autonomously and communicating effectively in a fast-paced environment. This role will be located in a global company with offices in multiple countries.
Key Responsibilities:
First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible. Address internal/external support requests raised via the agreed processes and interfaces. Escalate complex incidents to third level support (internal/external) teams and/or partners with the proper troubleshoot. Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services. Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers. Daily collaboration with internal 3rd level teams. Collaborate in Technical crisis management, Incident room activation and closure.
Requirements:
Technical Requirements: Degree in Telecom Engineering or Computer Science or equivalent experience. Proven experience on CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others. Knowledge on IoT ecosystem is a plus. Ability to manage incidents that involve complex networks, services, and systems. Proficient in the English language and great ability to communicate clearly and concisely. Availability to work in 24/7.
Personal Qualities:
Able to work independently, with minimum supervision, with strong analytical capabilities and a customer-focused mindset. Team player mentality to be part of a large, multi-cultural environment. Detail conscious, highly organized and methodical with a strong work ethic. Critical thinking and continuous improvement mindset. Experience in working in a 24/7 Network Operations Center environment is a plus. Comfortable in a fast-paced, intense, and demanding environment.
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