Global Client Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

Overview

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RoomRaccoon is a leading hotel management system provider, aiming to revolutionize the industry with our innovative solutions. Our diverse team of professionals serves clients across Europe, USA, and Africa.

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About the Role

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We are seeking an experienced Global Client Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to our Portuguese and Spanish-speaking clients. Your primary focus will be on resolving issues efficiently, demonstrating patience and understanding, and fostering long-term loyalty.

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Your Key Responsibilities

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  • Provide professional, personalized responses to client queries via email, phone, and online discussion forums.">
  • Deliver world-class customer experience by actively listening to clients and responding promptly to their needs.">
  • Assess queries and escalate to internal teams when necessary, following pre-defined processes and channels.">
  • Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.">
  • Work closely with our Implementations Team to ensure seamless transitions of client accounts to support.">
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Requirements

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  • Fluent in Portuguese and Spanish.">
  • 2+ years' experience in a service-oriented, technical, or customer support role.">
  • Tech-savviness, with proficiency in working on different systems (training provided).">
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Benefits

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We offer a competitive salary of €45,000 per year, equity, formal training budget allowance, annual hotel allowance, and birthday and Christmas vouchers.

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Why Join Us?

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As a Global Client Support Specialist at RoomRaccoon, you will have the opportunity to work with a talented team, develop your skills, and contribute to delivering exceptional customer experiences. If you're passionate about customer support and eager to grow with our company, we encourage you to apply.



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