Expert Technical Solutions Provider
3 semanas atrás
About Abbott
Abbott is a global healthcare leader that helps people live more fully active and healthier lives through its broad portfolio of branded generic pharmaceuticals diagnostics nutritionals and medical devices. With over 130 years of history Abbott has a presence in over 160 countries with nearly 33000 employees who are passionate about bringing innovative solutions to the world.
Salary Range: $65,000 - $90,000 per year depending on experience and location.
Job Summary: We are seeking an Expert Technical Solutions Provider to join our team at Abbott. In this role you will be responsible for providing technical expertise to customers and clients via email phone or online discussion boards to resolve complex technical inquiries and recommend suitable products or services.
Key Responsibilities:
- Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
- Communicate effectively with customers and clients to understand their technical needs and provide tailored solutions.
- Collaborate with internal stakeholders to develop and implement technical strategies and solutions.
- Maintain comprehensive knowledge of Abbott's products and services to provide expert advice to customers and clients.
Requirements:
- Minimum 4 years of experience in a technical support role preferably in the healthcare industry.
- Associate's degree or equivalent required; Bachelor's degree preferred.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with Abbott's products and services a plus.
Benefits:
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