Innovative Technical Solutions Manager

Há 3 dias


Lisboa, Lisboa, Portugal Bloq Tempo inteiro

Company Overview

Bloq.it is a pioneering smart locker solution provider, revolutionizing online deliveries by empowering individuals to participate easily and making them more sustainable. With 1000% growth over three years, we're the fastest-growing Smart Locker company in the world and one of the fastest-growing scale-ups in Europe.

Job Description

We're seeking an experienced Tech Implementation Manager to join our innovative team as a #bloqstar. In this role, you'll play a crucial part in ensuring seamless implementation and delivery of our solutions while serving as a technical expert for customer success initiatives.

Responsibilities:

  • Act as the primary technical point of contact for customers, bridging the gap between client needs and engineering teams;
  • Manage the implementation of Bloq.it's solutions for new and existing customers, ensuring smooth delivery and customer satisfaction;
  • Provide technical expertise and guidance on the solution's architecture, APIs, and overall functionality;
  • Develop and improve processes to streamline delivery, ensuring scalability and efficiency;
  • Support customers post-sales by troubleshooting issues and advising on best practices;
  • Collaborate with the engineering team to address client inquiries and improve customer satisfaction;
  • Design and present business cases or technical challenges to assess and refine customer-specific processes.

Required Skills and Qualifications

  • 5+ years of experience in a technical role, such as Solutions Engineer, Implementation Manager, Delivery Manager, or a related field;
  • Strong technical expertise, with a proven ability to understand and explain complex systems, including APIs and integrations;
  • Proven ability to work in customer-facing roles, with excellent communication and problem-solving skills;
  • Demonstrated expertise in creating and improving processes from scratch;
  • Capability to work collaboratively with cross-functional teams;
  • Strong problem-solving skills and proficiency in managing multiple priorities in a fast-paced environment;
  • Exceptional communication and interpersonal skills;
  • Fluency in English.

Benefits

  • The opportunity to join our Customer Success team and play a pivotal role in delivering innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
  • A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
  • Competitive salary: €90,000 - 120,000 per year, tailored to your experience and skills;
  • Performance-based bonus and Portuguese health insurance;
  • Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
  • Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture;
  • A tangible impact by contributing to the continued growth and success of Bloq.it, actively supporting our mission to provide affordable and sustainable solutions.

Location

Lisbon, Portugal

Language

English



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