Technical Support Solutions Expert
1 semana atrás
Overview
Mission-driven and customer-centric, Microsoft Corporation is a global leader in the technology industry. With over 17,000 employees worldwide, our Customer Experience & Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences that leverage our products and services.
We are seeking a skilled Technical Support Solutions Expert to join our Customer Service & Support (CSS) team. As part of this role, you will own, troubleshoot, and solve complex customer technical issues, collaborating within and across teams to deliver exceptional support experiences.
Job Description
In this exciting opportunity, you will work with diverse stakeholders to identify and resolve technical issues, leveraging your expertise in troubleshooting tools and practices. Your contributions will help build trust and confidence for every person and organization, empowering them to achieve their business outcomes faster with our technology.
Key Responsibilities:
- Response and Resolution: Own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: Lead or participate in building communities with peer delivery roles and share knowledge where appropriate.
- Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Required Skills and Qualifications
To be successful in this role, you should possess several years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field. Additionally, you should have:
- Experience in customer support or software development (cloud application development preferred).
- Experience in one or more programming languages: C#, C++, Java, Python, Node.js.
- Excellent problem-solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.
Desirable Qualifications
Prior experience in three or more of the following areas is highly preferred: Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes. Additionally, familiarity with Web Servers like IIS and packet sniffers such as Fiddler or Network Monitor/Message Analyzer is a plus.
Language Qualification
A confident level of proficiency in English language reading, writing, and speaking is required.
Benefits
We offer a comprehensive benefits package that includes:
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
About Us
Micorosft Corporation is committed to creating a culture of inclusion where everyone can thrive at work and beyond. We believe that diversity, equity, and inclusion drive innovation and success. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact us.
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