Technical Support Solutions Expert
Há 2 dias
Empowering customers worldwide, Microsoft's Customer Experience & Success (CE&S) organization is at the forefront of designing and implementing end-to-end customer experiences. As a Technical Support Engineer in CE&S, you'll play a crucial role in helping us build a future where customers not only rely on our industry-leading products but also benefit from a unique and connected experience.
In the Customer Service & Support (CSS) team, we're seeking individuals with a passion for delivering exceptional customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve complex technical issues, accelerating your career growth by honing problem-solving, collaboration, and research skills, as well as developing your technical expertise.
This opportunity offers flexibility, allowing you to work up to 50% remotely. At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We foster a culture of inclusion where everyone can thrive, guided by values such as respect, integrity, and accountability.
Responsibilities
- You will be responsible for owning, investigating, and resolving complex technical issues, providing expert guidance to customers while collaborating across teams and leveraging advanced troubleshooting tools.
- By leading community building initiatives and sharing knowledge through readiness programs, technical coaching, and mentoring, you will deepen your technical proficiency and contribute to the development of others.
- You will engage with Microsoft Engineering and Supportability teams to investigate product defects, develop automation techniques, and drive product improvements, further enhancing your technical expertise.
Qualifications
To be successful in this role, you must have hands-on experience in technical support, consulting, or information technology, with a strong background in sys-admin, active directory, and cloud-based systems. Additionally, SCCM-Config Manager experience, cloud expertise, and a focus on MDM knowledge, particularly Intune, are highly valued. Proficiency in English and one additional language (Italian, Spanish, German, or French) is required. Meeting Microsoft's security screening requirements is also essential.
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