Senior Technical Solutions Expert
Há 4 dias
About the Role
">As a Senior Technical Solutions Expert at Philips Iberica Sau, you will be working closely with our Healthcare Information Systems (HCIS) Implementation team to provide technical support and solutions to customers in Iberia. Your primary responsibility will be to ensure seamless implementation and post-installation support for HCIS solutions.
">Your Key Responsibilities
">- ">
- Provide remote and on-site technical support to project teams, ensuring timely resolution of issues and excellent customer satisfaction.">
- Act as technical lead for small and medium-sized implementations, managing escalations and coordinating with internal teams to resolve complex technical challenges.">
- Monitor system alerts, identify potential issues, and initiate corrective actions to prevent downtime or data loss.">
- Communicate effectively with service partners, stakeholders, and customers through various channels, including email and dedicated platforms.">
- Set high standards for documentation and customer communication, ensuring all interactions are professional and informative.">
Requirements
">To succeed in this role, you will need:
">- ">
- A strong background in PACS and/or RIS health products, with experience in integration using standards like HL7, DICOM, Web services, etc.">
- University degree in a relevant field, such as computer science, engineering, or healthcare technology.">
- Fluency in English, Portuguese, and Spanish, with excellent written and verbal communication skills.">
- Proficiency in Oracle or SQL databases, Windows-based operating systems, and remote support software.">
- The ability to develop technically as our products evolve, with a keen eye for innovation and a passion for staying up-to-date with industry developments.">
- An enthusiastic attitude, strong team spirit, and commitment to delivering exceptional results.">
Compensation and Benefits
">We offer an attractive compensation package, including a competitive salary range of $80,000 - $110,000 per year, depending on your qualifications and experience. In addition, you can expect a comprehensive benefits program, which includes medical, dental, and vision coverage, retirement savings plan, and generous paid time off.
">About Philips Iberica Sau
">We are a leading health technology company driven by a shared purpose: making a meaningful difference in people's lives. Our mission is to improve the quality of life by enabling better healthcare outcomes. If you share our passion for innovation, collaboration, and excellence, we encourage you to join our dynamic team and embark on a rewarding career journey.
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