Technical Support Expert for Information Systems

Há 4 dias


Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

Overview

Konecta Portugal is seeking a Technical Support Expert for Information Systems to join our team. In this role, you will provide technical assistance and support to customers, collaborate with other support team members, and document issues and solutions in our database.

Job Description

We are looking for an expert who can troubleshoot technical issues, walk clients through solutions, and provide exceptional customer service. The ideal candidate will have experience providing L2 support, excellent communication skills, and the ability to work effectively in a team environment.

Salary and Benefits

The estimated salary for this position is between €35,000 and €45,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment

Bachelor's degree in Information Technology or related field and 2/3 years of professional experience providing L2 support are required. Experience with CRM tools and customer support software is a plus.

Native fluency in French and fluent English are mandatory.



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