Senior Technical Solutions Expert
Há 5 dias
Main Purpose of Role:
As a Senior Specialist Technical Support, you will contribute to the success of our team with your expertise in a specific area.
We are looking for an individual who can execute highly complex or specialized projects and adapt precedents to develop innovative solutions. You will be responsible for resolving technical inquiries and communicating effectively with customers and clients via various channels.
Main Responsibilities:
You will communicate with customers to resolve complex technical questions and recommend suitable products or services. You will apply established procedures or develop new solutions to solve technical problems through case management and follow-up on outstanding cases. Your knowledge and skills will enable you to fully apply professional, technical, and administrative disciplines.
Qualifications:
To be successful in this role, you should have an Associate's Degree (approximately 13 years of education) and a minimum of 4 years of experience. You should also possess excellent communication skills and be able to instruct technical staff and review their work quality.
Estimated Salary: $85,000 - $110,000 per year
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