Technical Support Professional
Há 3 dias
Company Overview
Cross Border Talents is a dynamic and innovative organization dedicated to delivering exceptional services. Our team thrives in a fast-paced environment where adaptability and creative problem-solving are key.
About the Job
We seek a skilled Technical Support Professional who will be responsible for providing top-notch support to our clients. The ideal candidate will have excellent communication skills, be highly organized, and possess a passion for technology.
Job Description
The Technical Support Professional will play a crucial role in resolving technical issues, answering customer inquiries, and documenting interactions accurately. Key responsibilities include:
- Responding to Customer Requests
- Providing timely and effective support via various channels, including phone, email, chat, and messaging platforms.
- Assisting customers with software functionality, troubleshooting system configurations, and network settings.
- Documenting Interactions
- Maintaining accurate records of customer interactions, including inquiries, complaints, or comments.
- Ensuring data accuracy and adhering to company standards.
- Continuous Improvement
- Collaborating with the team to identify areas for improvement and contributing ideas for enhancing customer experience.
- Staying up-to-date with industry trends and emerging technologies.
Required Skills and Qualifications
The successful candidate will possess:
- A strong background in technical support, preferably with experience in software, hardware, and wireless connectivity.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
Benefits
As a valued member of our team, you can expect:
- A competitive salary range of $50,000 - $65,000 per annum, commensurate with experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Ongoing training and professional development opportunities.
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