Technical Support Professional

Há 3 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview

Cross Border Talents is a dynamic and innovative organization dedicated to delivering exceptional services. Our team thrives in a fast-paced environment where adaptability and creative problem-solving are key.

About the Job

We seek a skilled Technical Support Professional who will be responsible for providing top-notch support to our clients. The ideal candidate will have excellent communication skills, be highly organized, and possess a passion for technology.

Job Description

The Technical Support Professional will play a crucial role in resolving technical issues, answering customer inquiries, and documenting interactions accurately. Key responsibilities include:

  • Responding to Customer Requests
    • Providing timely and effective support via various channels, including phone, email, chat, and messaging platforms.
    • Assisting customers with software functionality, troubleshooting system configurations, and network settings.
  • Documenting Interactions
    • Maintaining accurate records of customer interactions, including inquiries, complaints, or comments.
    • Ensuring data accuracy and adhering to company standards.
  • Continuous Improvement
    • Collaborating with the team to identify areas for improvement and contributing ideas for enhancing customer experience.
    • Staying up-to-date with industry trends and emerging technologies.

Required Skills and Qualifications

The successful candidate will possess:

  • A strong background in technical support, preferably with experience in software, hardware, and wireless connectivity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of $50,000 - $65,000 per annum, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and professional development opportunities.


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