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About Microsoft CE&S
As a leading global organization with over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for delivering exceptional end-to-end customer experiences. With a focus on strategy, design, and implementation, we empower customers to achieve more through our industry-leading products and services.
In the Customer Service & Support (CSS) organization, we strive to build trust and confidence with every customer interaction. Our team of experts resolves complex technical issues quickly and effectively, preventing future problems from occurring and demonstrating new ways to leverage Microsoft investments.
Within CSS, the Security, Compliance, Identity and Management (SCIM) team plays a critical role in enabling our commitment to security and handling critical customer needs from start to finish. We are seeking passionate individuals who share our dedication to delivering customer success as Technical Support Engineers.
As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues while collaborating with cross-functional teams and leveraging troubleshooting tools and practices. This opportunity allows you to accelerate your career growth by honing problem-solving, collaboration, and research skills, and developing technical proficiency.
This role offers flexibility, allowing up to 50% remote work from home, which aligns with our company's commitment to work-life balance.
About the Role
- You will investigate, resolve, and advise customers on complex technical issues, driving resolution and satisfaction.
- Lead readiness initiatives by building communities, sharing knowledge through readiness programs, technical coaching, and mentoring of others.
- Cultivate deep technical and professional proficiency through training and readiness, staying up-to-date on product/ process improvements.
- Engage with Engineering/Supportability teams to drive product improvements through defect investigation and automation techniques.
Requirements
- Minimum requirements include hands-on experience in technical support or consulting, along with information technology background.
- A proven track record of resolving complex technical issues in a global customer service environment.
- Hands-on experience with sys-admin, Active Directory, and other related technologies.
- SCCM-Config Manager and cloud experience are desirable, with priority given to MDM knowledge, especially Intune.
- Language proficiency in English and one additional language—Italian, Spanish, German, or French—is required.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
About Microsoft
At Microsoft, we value diversity, equity, and inclusion, embracing individual differences and promoting an inclusive culture where everyone can thrive. As an equal opportunity employer, we offer a collaborative work environment, competitive salary ($87,000 - $117,000 per year), and comprehensive benefits package. If you are passionate about delivering exceptional customer experiences, join us as a Technical Support Engineer and embark on an exciting journey with our dynamic team
